The Vapour Trail NS B4C 2R7

Not pleased with customer service at this location. Had a long chat with the manager as a new vape user before buying 2 disposable vapes. He did not mention that they would be final sale. Both died within one day. Complete waste of $60. If he truly wanted a repeat customer, he would have given the advice that a rechargeable device might be a better option. When calling to explain the situation, he said I could write an angry email to the company. No sir, you were the one who sold the faulty product and took no responsibility about the suggestion for the product you made. Certainly would not go there again or recommend anyone visits this location.

I wanted to buy glass for the tank and they didn't have it. Then I asked the seller if she had a tank that fits my vape and she said well there is and then she gave me a tank that didn't fit I assembled it and put liquid and then I saw that the coil turned red and smelled burnt when I pressed. So I left it and went the next day and there was a guy there and I explained to him what happened and he told me there was nothing I could do and I would have to buy a new tank that would fit me and he didn't agree to replace the tank I bought from the girl and the difference in the tanks was $2 and for that I want to say that I had a very unpleasant experience With them then for everyone who enters there to check if the people who work there are professionals

Love this place, always appreciate a store that likes to build relationships with its customers. It feels like the employees actually like talking to me, rather than just being nice because it’s their job. The puff points are a great idea, though I wish they added up faster. As a bonus they’re right beside a sex shop.

They refused to refund me my money for the wrong item i had purchased in error and gave me a e-gift card instead. Which i am stuck with now an unable to sell. I am out almost $200. Leason learnt to never shop there again. Be careful as they do not do cash refunds, only gift cards. Used to be a regular client, and no complaints prior.

This is the shop to go to if you are just starting out! Advice and direction are priceless. Hours are great. No question goes unanswered. If I hadn't gone there when I did I would have failed to quit smoking. I send all people who are looking to quit there.