Vape Depot 722 Pitt St #109

I purchased a pod device on August 27th. When I bought it I was told by the guy who served me to keep the receipt and if there's any problems to bring it back. Cut to October 15th and one of the buttons breaks on the device. I brought it back with all packaging and the receipt to exchange it for a working version. The manager abruptly said they won't take it back because the manufacturer only covers battery issues for that model. The receipt said 12 months warranty for manufacturers defects (I'd say a button breaking within 50 days of use is a manufacturers defect), but the manager still refused to do anything. This isn't a case of the retailer thinking the customer caused the damage; if you saw the defect, there's no question that it is the cause of poor manufacturing. This is the more classic case that the manager doesn't want to pull money out of the cash register once it's in there. This retailer obviously doesn't stand by the products they sell, and they certainly don't care about the fact that the customers they're supposed to serve lose money. There are 2 other retailers in town (I don't want to name them because I don't want this to look like a fake review) that are excellent with their customer service and offer 3 & 6 month warranties and explicitly told me had I brought them this device the way it is they would 100% exchange it. Just ask them when you're purchasing what their warranties are for devices. This retailer lost $1000/year in business from me due to this very selfish transaction. I truly hope a bunch of you reading this make the same decision to bring your business to another retailer who earns it. UPDATE: The Retailer responded with a "sorry", and continues to refuse to be accountable for the products he sells. Putting the responsibility on the manufacturer shows you do not take care of your customer over your own bottom line. I'd also like to point out that the manufacturer is not even a part of the return process for the retailer. The retailer sends back faulty products to the DISTRIBUTOR who would then credit their account. I stand by my review, and sincerely hope the community votes with their dollars and supports the local businesses that support them back.

Great service competitive pricing. I drive all the way from Montreal to come there.

Thank you Matt for all your help today. You took the time to help me understand the different vape juices and how my mod works. Much appreciated.

Absolutely terrible service will never go or purchase from there again the b**** working the cash had the worst attitude I’ve ever experienced going into a store. I’m 50 years old trying to quit smoking and she wouldn’t sell to me even when I showed a valid ID, that c**** made me wanna go and pick up a pack of smokes and ruin the progress I’ve made thus far

Great helpful staff. Always friendly and ready to assist with purchase choices or any issues with devices that may arise. Highly recommend