Penguin Vapor Shop 109-1790 Island Hwy

It's quite small. Not a huge variety of products. The staff always seems kinda cold when you ask questions. I'm not a big fan of the vibe in this store.

*edited* I had issues, went back in today and Ramona was amazing: super helpful and friendly and fixed it. IMO she went above and beyond. Thanks lady. ❤️ Ramona was so friendly and helpful, made a loyal customer here :) Highly recommend!!!! **second update*** went back in and the girl in there was clearly annoyed to be bothered from her video game And made me feel unwelcome. I’ve had her twice now. That bums me out. I probably won’t make the drive here anymore.

Poor return policy. Bought a disposable vape and was unaware that they will only take return for defective product same day. Did not try the vape until I got home and it worked for the first two puffs and stopped turning on. Shop was already closed for the day. Came back to try to return two days later and was turned away. Staff is very nice but will not be buying from here anymore if they cannot back their product. Have never had another store not take back a defective product. In response to the response: I have never actually been encouraged to try the vape in the store before leaving. The sign was pointed out to me today but it is above eye level and with many other signs and as it was never mentioned verbally to me I simply had no idea. I could not call same day as you were closed and the next day I worked while you were open and did not have the time. I realize not wanting to be taken advantage of but in this situation it should have been very clear it was a defect of the device as the light was not blinking that it was empty - it just did not turn on at all. Even had I tried it in store I would not have known because as I mentioned, it did work for the first couple of puffs. Generally most other shops I have been to will accept a return in the first week.

Owner was fantastic and courteous. Answered my questions as a first time vaper and helped out immensely. The employee is also a great help and very knowledgeable. I will be coming back here again and again.

The staff is very knowledgeable and friendly.