Vape Clouds inc 1125 Mountain Rd

I love this store!!! Every time I’m looking for something and not sure of the product the sales person gladly helps me decide what I need. I keep going because of the great customer service. Couldn’t ask for a better shop!!!

**2nd Review: Since I'm unable to create a NEW review, I've had to edit my initial review (1st is below) I recently went into Vape Cloud to get some new Pods and Manager Erica was working. I asked her how long the device should keep a charge and explained what mine was doing. She told me to bring it back with the original packaging and she'd replace it. On Friday Sept. 29, I entered VC and asked for Erica, she was there...and... SHE REMEMBERED ME!! 😲 WOW!! IMPRESSIVE! (since she'd only ever met me the once!!) True to her word, she replaced my device, no problem! 😊 I purchased another box of Pods, asked a few more questions, for which she had no trouble answering (very knowledgeable 😉) Erica was extremely pleasant, helpful and an overall wonderful person to do business with. Another great experience at VC!! THANK YOU SO MUCH ERICA!!! 🤗😁🤗 -Danielle & 🛴Ruby🛴 **E-Scooter Girl** ******* First Review I never WANTED to quit smoking 🚬, but prices (for "legal" cigarettes) have gone through the roof!! My neighbor Nat introduced me to "The Vape"... now a pack of cigarettes lasts me a week or more. Make sure you get The BLACK TIPS...not everyone sells them!! PS) I love, Love, LOVE the Strawberry Ice Blast... and the people who work there (including the owner - male, not Erica) are extremely patient and are not only willing to help you with your needs, but are also very knowledgeable of their products! THANK YOU Vape Cloud 😘 xoxo 😘 E-Scooter Girl 😉

Excellent customer service and products, especially product knowledge and staff honesty. I have bought many products, as can say that the staff really care about their clients and never try to over sell. They try their best to get you what you need within your budget.

Manager is awesome (Erica) good product and the most affordable possible now sure to the new taxes but at least we still have flavors. Stuff is knowledgeable on products and give good feedback to help clients make a choice if they are unsure.

Went in yesterday to return a vape I had got about 4 or 5 days ago, when I first went in they told me they would return it but to come the next day because only the manager can do returns. I understood and waited until today when the manager was going to be working. When I went in this morning the manager looked all over the vape said it was clearly not dropped there’s no scratches or anything. I told her that I plugged it in and when I went to unplug it the glass on it shattered on my fingers. In that exact moment she switched her wording and refused to give me a refund because they wouldn’t be making any money off this vape since it’s broken. She saw a small ding in the bottom and proceeded to blame me for it being broken. I am not impressed whatsoever. I specifically pointed out to my boyfriend when I opened the vape that there was a small ding on the bottom but it was most likely while being manufactured so I didn’t want to bring it back for something small and minor like that but the quality of this vape is trash and the vape clouds brand isn’t much better I see. I don’t recommend buying from this store because if you have a problem with any product they will not accommodate you.