The Vapour Trail NS B2H 2P6

Just saw your job posting 😂😂😂 Part time cashier, minimum wage, 15-20 hours a week AND you expect them to drive to Halifax to cover your other stores!!! 😂😂😂 Tell me you own a failing business without telling me you own a failing business.

I'm very disappointed man. I have been coming here for years and recently bought a new torch on a whim. I was not told there were no returns or exchanges before or after the sale completed. Got home and found that it doesn't work. I thought, okay, no worries, I'll exchange it. Go in and am told there's no returns or exchanges. I could be wrong but I've never seen a sign or heard it before either. I was going to get a shatter rig here but I'll never be coming back now. Edit: thanks for the condescending reply; totally didn't try to fill it or know that they come empty.

Just went in to get a battery, lady working there was beyond helpful and went out of her way to help with some issues I was having with a mod purchased elsewhere, and gave some great advice.

Return policy is a joke. Spend a hundred or two dollars on their merchandise and they won't take it back. The vape just don't work. Can't do anything unless the boss is there and they give you 7 days to return faulty items. Boss is off at 4 pm everyday and I get off at 5 so there is no hope I could have even made it there. Never go back

Yesterday was the first time I wrote a 1 star review for a business due to a misunderstanding with the an employee at the shop. Today I am amending my review to reflect the outstanding customer service conducted by both the Manager of the New Glasgow shop and the district manager for the company. They went above and beyond in making sure that my requests to return a product were met along with other outstanding concessions. There was an error and misunderstanding but the eagerness to correct the issue was simply tremendous. It has regained my confidence and loyalty to the company and is very encouraging. This sort of customer outreach is very rare. I wholeheartedly encourage anyone looking for a great shop with conscientious employees to shop here.