VapeLord - Now Open @ 143 Main Street West ON P1B 2T6

Edit to your response. As I said in my post you did exchange them which is where the one star comes from. It’s how you handled the situation and how you spoke to me. If you want to keep new customers you should treat them a little better? Speak to them nicer? Did you listen to what I was saying? No, not at all. Why are you upset, I’m exchanging it? How about as a business owner you say I’m sorry this happened, and I can exchange it? Not we don’t do it because you don’t like the taste but I will one time. Which you threw in my face multiple times. It wasn’t a me issue it was a device issue. Which I tried to explain. It’s unfortunate as it’s a good place with good prices but if that’s how you speak to customers, you will lose some. Also, I told you I spoke to an associate at time of purchase and he explained if these 3 issues occur with the device we exchange it. As I’ve had issues with STLTH in the past. If you are the owner maybe you and staff need to be on the same page. He was very pleasant to speak with at time of purchase. Guy with long hair was extremely rude. I bought 2 brand new STLTH and opened one and it tasted burnt and the battery was dying quickly when I barely used it due to the burnt taste. I explained this to him and he kept saying we don’t exchange them because you don’t like the taste but I’ll do it this one time. I explained it’s a manufacturing issue. It’s the same one I’ve bought for months and it wasn’t because I didn’t like the taste but he didn’t care to listen to what I was saying.

Love the promo but I think it should be a percentage of what you spend not just the lowest price item. The staff wasn't always the best, it took me going there weekly for over a month before the staff started interacting respectfully with me. Now they're great knowing I'm a regular that spends over 60 bucks a visit every few days.

Great prices, except i always go there to buy 8 at a time (i don’t come into town often), the guy with long hair refused to sell me more then 4 and said that it’s always been a rule since it opened, so i sent my mom in to get the rest of my order and he was going to sell her over 4, a new policy i’ve never heard of.

Below expectation customer service. Seems like person there with long hair was hating his job. Not recommended.

Great hours it nice to not have to rush after dinner I love it!! Great brands! And amazing deals!